EVENT DATE: The desired starting date submitted with your rental order should be your event date. The jewelry will be picked up at the store during regular business hours the day of the event.
RESERVATION PAYMENT: A payment for the total rental price of the jewelry will be charged to your credit card account at the time you place your reservation. Please note that 25% of this payment is non-refundable.
RETURN DATE. The Return Date is the date you deliver the jewelry to the store or UPS as described in this paragraph. Unless otherwise authorized by Nelson Coleman Jewelers, the Return Date is always the third day following your event to be returned in store or postmarked. If event is on the 5th, it needs to be returned or postmarked by the 8th.
LATE FEES: If you do not deliver a jewelry item for return shipment by the required Return Date or return in store, late fees will be assessed as to that item as follows:
- One (1) Day Late – 20% of the rental fee for that item will be added to the total fees
- Two (2) to Seven (7) Days Late – 100% of the rental fee for that item will be added to the total fees
- Eight (8) to Fourteen (14) Days Late – 200% of the rental fee for that item will be added to the total fees.
- Over Fourteen (14) Days Late – Liquidated Damages apply (see “Liquidated Damages” below).
Late fees will be charged to your credit card account in addition to all other applicable fees. You agree and acknowledge that the late fees provided for by this paragraph are intended as compensation to us, and are not intended to be a punishment or penalty, because the damages that we would suffer by way of late return are incapable or very difficult of accurate estimation because of factors including, without limitation, our recovery of anticipated profits, our loss of sales and reputation due to unavailability of items, fluctuations in the value of gems and precious metals, and changes in our insurance rates. You further agree and acknowledge that (i) our ability to make jewelry available for rent to other customers depends greatly on our ability to secure return of that jewelry by the third day following your event, as return after such date may prevent us from having sufficient time to clean, repair and re-rent the jewelry to the next customer; (ii) because of that lack of time we cannot commit to have jewelry available to upcoming customers until such time as the jewelry is in our possession and capable of cleaning (and where applicable, repair) for upcoming events; and, (iii) that while we may be able to re-rent jewelry on a rush basis if it is returned by the third day following your event, jewelry returned on the fourth day after your event, or later, cannot be processed and re-rented in time for the upcoming weekend. For the foregoing reasons, you agree with us that the amounts reflected in the schedule of late fees above are a reasonable forecast of just compensation to us in the event of late return. Further, if any jewelry items are not returned within fourteen (14) days after the Return Date, as liquidated damages for your failure to timely return the item(s) we will have the right to charge your credit card account as provided under “Liquidated Damages” below.
BACKGROUND AND CREDIT CHECK: You understand investigative consumer reports may be obtained in connection with your placing a jewelry rental order. We may obtain information about you from outside sources and add it to or combine it with your personal information. For example, we may receive credit information from a credit bureau when you initially place an order or at a later point in time prior to pickup of your order. You understand these reports may contain information about your background, to include but not limited to criminal and credit history. The information may be obtained from Federal, State and Local government agencies. You acknowledge this information may be used to make rental decisions, including but not limited to adjustments in the security deposit amount required up to 50% of the retail value of the jewelry being rented as a condition of jewelry shipment or cancellation of the order, at our sole discretion.
SECURITY DEPOSITS: To help protect us against loss, damages or theft of the jewelry, we require a Security Deposit approximating 5% of the retail value of all jewelry items rented. We do reserve the right to require up to 50% of the retail value at our sole discretion. The retail value of the jewelry, and therefore the amount of the Security Deposit, will be determined by us in our sole discretion and will be reserved against your credit card, but will be released upon return of the jewelry in the same condition as when delivered to us as provided in these Terms & Conditions. Any late fees/damage fees/additional fees or charges due us as provided in these Terms & Conditions will be charged to your credit card upon our receipt of the jewelry or the expiration of eight (8) days after the Return Date, whichever is earlier.
If you do not have enough credit available on your credit card account to allow the reserve to for the Security Deposit to be applied, we will regard the order cancelled as set forth under “Cancellation” below.
LIQUIDATED DAMAGES: Nelson Coleman Jewelers will retain title to all rented jewelry except as specifically provided in this paragraph. We will prepay shipping insurance for delivery from you and we’ll provide insurance for loss or damage while the jewelry is in your custody. The insurance of the jewelry while in your custody will be subject to a deductible of 33% of the Retail Value of the jewelry. Any claims against the insurance coverage for damage or loss while in your custody is subject to adherence to our Insurance Claim Filing process which may require filing of police reports and/or other legal affidavits. If any of the jewelry is damaged during this period, you will be responsible for the damage as provided under “Damage to Jewelry” below. If any of the jewelry is lost, stolen it is subject to the Insurance Claims Filing process. If it is returned other than within fourteen (14) days of the Return Date for any reason under these Terms & Conditions, as liquidated damages we will have the right to charge your credit card account an amount equal to 50% of the Retail Value attributable to each such item plus any due rental fees, shipping fees and taxes. If we exercise our right to require payment of 50% of the retail value of any item due to failure to timely return that item, we will waive all applicable late fees and damage fees otherwise chargeable with respect to those items, we will refuse return of the item(s) in question, and you will acquire title in such item(s) from us. You agree and acknowledge that the Liquidated Damages provided for by this paragraph are intended as compensation to us, and are not intended to be a punishment or penalty, because the damages that we would suffer by way of failure to return our items other than within fourteen (14) days after the Return Date are incapable or very difficult of accurate estimation because of factors including, without limitation, our recovery of anticipated profits, our loss of sales and reputation due to unavailability of items, fluctuations in the value of gems and precious metals, and changes in our insurance rates or the availability of insurance coverage. For the foregoing reasons, you agree with us that the amounts fixed above are a reasonable forecast of just compensation to us in the event of failure to return the items other than within fourteen (14) days after the Return Date.
CARE OF THE JEWELRY: We will inspect and clean every piece of jewelry before rental to you. While in your possession, we expect you to handle the jewelry with the utmost of care.
DAMAGE TO JEWELRY: Even though you are renting jewelry, you acknowledge that each item of jewelry rented from us is a high value item and you covenant to treat it as if you own it. Our rental rate assumes a minimal amount of wear which may occur with a rental use consistent with wearing high quality jewelry to a formal event. Unusual wear or any damage, abnormal dirt or foreign substances on any item of jewelry will give us the right to charge your credit card account for the cost of repair or cleaning or up to 50% of the full Retail Value attributable to that item of jewelry. The amount to be charged is left to our sole discretion based on our assessment of the damage.
PICKUP OF JEWELRY: Pickup is based on in-store only from our facility at the starting date submitted with your rental order. A receipt and license is required for pickup of the jewelry. Any absence of pickup will be processed as a completed rental transaction, with the full rental and other fees assessed.
Every effort is made to prepare the jewelry for pickup by 10am on your event date. In any case, we will notify you by e-mail to confirm your pickup date. If through our fault the jewelry is not ready for pickup on the day of your wedding date, we will return all rental fees and, upon return of the jewelry as provided above, return your Security Deposit. The return of these amounts will be our sole liability to you in the event of non-timely pickup or non-pickup; in no event will we be liable for any other damages whatsoever including without limitation direct, indirect, special or consequential damages. If we timely prepare jewelry for pickup, any late pickup or non-pickup will be deemed to be not our fault and we shall have no liability under this paragraph. Further, non-availability of items, even where reserved, shall be deemed to be not our fault.
DROP-OFF OF JEWELRY: Jewelry is recommended to be dropped off in person at our facility to avoid extra shipping or late fees.
RETURN SHIPPING: The jewelry must be re-packaged in its Nelson Coleman Jewelers jewelry box and placed into its corresponding Nelson Coleman Jewelers jewelry packer box. Each jewelry box being returned must then be placed and sealed in the pre-paid / pre-addressed shipping package included at pickup. The package may then be presented for overnight shipment to any UPS Office or UPS Store in your area for return shipment. We prepay the shipping charges, including delivery insurance, and the cost is reflected in the transaction amount that will be charged to your credit card. You are not required to purchase insurance from UPS and, for security reasons; you should not discuss the contents of the package with UPS personnel.
SALES/USE TAXES: Applicable sales or other transaction taxes imposed on us in connection with your order will be included in your fees. Applicable use or other transaction taxes imposed on you in connection with your order of the jewelry are solely your responsibility to report and pay.
LIABILITY: You recognize and acknowledge that having valuable jewelry in your possession or use can be inherently dangerous and unpredictable. We are not responsible for any accidents or harm that may arise from your possession or use of our jewelry and in addition to our other rights and remedies pursuant to these Terms & Conditions, you hereby agree to indemnify us from any claims, charges or costs arising from your possession or use of our jewelry or any related activities.
While we will provide you jewelry as described in our product descriptions, we do not expressly or otherwise guarantee or warrant the jewelry for any specific performance or purpose other than as it is described.
RESERVATION REQUIREMENTS: Reserve as far ahead as possible to ensure best selection of jewelry.
You will be contacted if your order cannot be picked up due to unforeseen issues with inventory availability or other reasons. Alternative pieces will be discussed with you at that time and all of your fees (including the Reservation Deposit) will be refunded if an alternative solution, acceptable to you, is not identified. We will have no liability to you in the event that items are unavailable as contemplated by this paragraph, even if you have reserved them, other than return of the Reservation Deposit and any rental fees paid to us. In no event will we be liable for any damages whatsoever including without limitation direct, indirect, special or consequential damages.
CANCELLATIONS: If you cancel your order in writing more than two weeks ahead of the scheduled pickup date, 75% of the rental payment will be refunded. If you cancel your order less than two weeks ahead of the pickup date, only the return shipping and insurance fees portion of the payment will be refunded. Cancellation of an order is not an option once the jewelry has left our facility.
SEVERABILITY: In the event any provision of these Terms & Conditions is held to be illegal, invalid or unenforceable to any extent, (i) the legality, validity and enforceability of the remainder of these Terms & Conditions shall not be affected thereby, (ii) said provision shall be modified by the court to the minimum extent necessary to render it not illegal, invalid or unenforceable, and (iii) these Terms & Conditions shall continue in full force and effect as modified and shall be enforced to the greatest extent permitted by law.
GOVERNING LAW; VENUE; CONSENT TO JURISDICTION: These Terms & Conditions and all rights and obligations of the parties shall be governed, construed and interpreted under and pursuant to the laws of the State of MD applicable to agreements made and to be performed entirely within such State. The jurisdiction for any action arising out of or relating to these Terms & Conditions and the transactions contemplated herein may be in a State or Federal court of appropriate jurisdiction located in or having jurisdiction over Baltimore, CO. MD. Each party to this Agreement hereby waives any objection to the jurisdiction of or venue in any such court and to the service of process issued by such court and agrees that each may be served by any method of process described in the MD or Federal Rules of Civil Procedure. Each party to this Agreement hereby waives any right to claim that any such court is an inconvenient forum or any similar defense.