Shipping policy
Shipping Policy
Nelson Coleman Jewelers is committed to providing our customers with the best possible shopping experience, including efficient and secure shipping of your purchases. This policy outlines our shipping practices and what you can expect when ordering from us.
Shipping Methods and Timeframes
We offer the following shipping methods:
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Standard Shipping: Typically arrives within 5-7 business days
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Expedited Shipping: Typically arrives within 2-3 business days
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Overnight Shipping: Guaranteed next-day delivery for orders placed before 2 PM EST, Monday through Friday
Please note that these timeframes are estimates and may vary depending on your location and other factors.
Shipping Costs
Shipping costs are calculated based on the value of your order, the shipping method selected, and your delivery address. The exact shipping cost will be displayed during the checkout process before you complete your purchase.
We offer free standard shipping on orders over $250 within the continental United States.
Order Processing
Orders are typically processed and shipped within 1-2 business days. Custom orders or items requiring sizing may take additional time. We will notify you if there are any delays in processing your order.
Tracking Your Order
Once your order has been shipped, we will send you a confirmation email with a tracking number. You can use this number to track your package's progress on our website or the carrier's website.
International Shipping
At this time, Nelson Coleman Jewelers only ships within the United States. We apologize for any inconvenience this may cause our international customers.
Insurance and Signature Confirmation
All orders are fully insured against loss or damage during transit at no additional cost to you.
For orders valued at $1,000 or more, we require a signature upon delivery for your protection. This helps ensure that your valuable items are not left unattended.
Shipping Restrictions
We cannot ship to P.O. boxes due to carrier restrictions and insurance requirements.
Delivery Issues
If you experience any issues with your delivery, such as a damaged package or missing item, please contact us immediately at info@nelsoncoleman.com or call us at 410-494-0080. We will work with you to resolve any problems as quickly as possible.
Local Pickup
We offer free in-store pickup at our location: 307 E. Joppa Road, Towson MD 21286. Select this option during checkout if you prefer to pick up your order in person.
Changes to Your Order or Shipping Address
If you need to make changes to your order or shipping address after placing your order, please contact us as soon as possible at info@nelsoncoleman.com or 410-494-0080. We will do our best to accommodate your request, but we cannot guarantee changes once an order has been processed for shipping.
Holiday Shipping
During peak holiday periods (such as Christmas, Valentine's Day, and Mother's Day), processing and shipping times may be longer than usual. We recommend placing your orders early during these periods to ensure timely delivery.
Environmental Commitment
Nelson Coleman Jewelers is committed to reducing our environmental impact. We use recycled and recyclable packaging materials whenever possible.
We reserve the right to change our shipping policy at any time. Any changes will be reflected on this page.
For any questions or concerns about our shipping policy, please contact us at:
Nelson Coleman Jewelers 307 E. Joppa Road, Towson MD 21286 Phone: 410-494-0080 Email: info@nelsoncoleman.com Website: www.nelsoncoleman.com