When you opt-in to the Montage Care Plan after making a purchase from Nelson Coleman Jewelers, you’ll have access to a number of services designed to help maintain your jewelry and watches. The Montage Care Plan protects a variety of jewelry pieces, as well as key watch parts.
Qualifying purchases from Nelson Coleman include most jewelry pieces. The Montage Care Plan offers coverage for jewelry such as:
Contact us to learn more about coverage options for your jewelry.
Your care plan will cover repairs, replacements, and maintenance necessitated for watch components including:
The Montage Care Plan also provides coverage for mechanical failure.
Choosing to participate in our Montage Care Plan provides protection and peace of mind. With Montage, you’ll receive coverage beyond what you would receive with basic jewelry insurance, as well as quick and convenient repairs throughout the duration of your agreement. By opting in to the Montage Care Plan, you can get protection and coverage for lifetime investments to ensure your treasured pieces are taken care of.
When you wear your jewelry regularly, repairs may be necessary over time. With the Montage Care Plan, many types of repairs resulting from regular wear, as well as accidents, will be covered.
Whether it's a broken clasp, a snapped chain, or a damaged pendant, our care plan ensures your necklace is repaired with expert craftsmanship.
Loose prongs, resizing needs, or even replacing a lost stone—this plan has you covered to keep your rings looking flawless.
From bent posts to missing backings or damaged settings, our care plan restores your earrings to their original elegance.
Protect the beauty of your pearl necklace with repairs for loose strands, damaged clasps, or lost pearls, ensuring it lasts for generations.
Snapped links, broken clasps, or missing accents are no match for our care plan, helping your bracelet shine beautifully again.
For any piece covered with the Montage Care Plan, we are happy to provide additional jewelry repair services to protect and maintain your jewelry.
Montage can cover soldering repairs, but this care plan will not provide coverage for solders at the time of purchase.
Repairs for broken, bent, or worn prongs and mountings are also covered under Montage.
Keep your watch beautiful and functional with watch repair services through Montage. Watch repair and service with the Montage Care Plan includes coverage for:
Please note that the Montage Care Plan will not cover repairs for minor surface scratches that occur as a result of regular wear.
The Montage Care Plan will cover the repair or replacement of stones in your jewelry that result from covered damage. Minor surface scratches resulting from everyday, normal wear will not be covered.
We are also happy to replace and reset stones up to ½ carat or $250 retail value for 30 days after your purchase, though we cannot replace opals, emeralds, or tanzanite.
Only lifetime care plans will offer center stone coverage and provide repairs, replacements, and other services for center stones.
If your covered watch requires part replacement, parts and service will be covered for certain circumstances and incidents, such as the following:
Montage will cover replacements required for watch parts that are accidentally damaged. The key parts covered under this plan include:
The Montage Care Plan provides coverage for watch crystal replacements in the event of accidental damage, as well.
Additionally, if a water resistant product incurs water damage, and the damage is reported within 30 days of first noticing it, you can receive coverage for part or product replacement.
In the event that your watch band or strap suffers deep scratches, rips, or gouges, Montage will cover the cost of replacement. In general, your Montage Care Plan will cover one strap replacement each calendar year for the duration of your agreement. Similarly, Montage may cover a one-time case, bracelet, or clasp refurbishment while your care plan is active.
If your watch battery fails or becomes depleted while under the Montage Care Plan, we will replace these batteries up to one (1) time each year. In these cases, battery replacement must be completed by the selling retailer.
The Montage Jewelry Care Plan will cover different jewelry services in addition to repairs and replacements to keep your beloved pieces in top condition.
The Montage Care Plan provides coverage for jewelry stone upkeep regarding resetting and tightening of stones. However, center stone coverage is only offered through lifetime care plans.
With Montage, you can get coverage for ring sizing and resizing. It is important to note that the Montage Jewelry Care Plan does not cover ring sizing at the time of purchase; similarly, this care plan does not cover ring sizing for eternity bands or invisible settings.
During the term of your Montage Care Plan, you will receive coverage for up to one (1) cosmetic rhodium plating of white gold every two (2) years.
Montage Care Plans are available in several multi-year options. You may choose from two-, three-, and five-year plans for jewelry as well as one-, two-, three, and five-year plans for watches. You may also choose a lifetime plan, which includes center stone coverage for your jewelry pieces.
After choosing a Montage Care Plan, you can reference your original sales receipt to identify the length of your coverage and the end date of your service term.
If you need service, maintenance, or other care for your jewelry or watches, please bring your piece, along with your original sales receipt, to your selling retailer or a Montage service provider.